Beautiful chocolate bouquets and sweet trees delivered gift wrapped to your door!


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© Spoilt Rotten 2017

Sweet Trees, Chocolate Trees and Chocolate Bouquets - Terms of Your Order

By placing an order on this website you agree to be bound by the following terms and conditions. In addition to our general terms which apply to all orders, additional supplementary terms apply depending on whether you are buying a Sweet Tree or a Chocolate Bouquet. These additional supplementary terms can be viewed via these links:


Sweet Tree & Chocolate Tree Supplementary Terms


Chocolate Bouquet & Sweet Bouquet Supplementary Terms


GENERAL TERMS:


1. Formation of Contract


You agree that when we have accepted your order, a legally binding contract is formed between yourself and Denise Harraway (trading as Spoilt Rotten). You agree to be bound by the terms and conditions on this page of our website and, if you have purchased a Sweet Tree or Chocolate Bouquet, you agree to also be bound by our supplementary terms stated on this page.


2. Returns


We will only accept returns if goods are damaged, supplied incorrectly, not as described (subject to ‘Descriptions’ below) or not fit for purpose. We will not accept returns for any other reason.


We will honour your statutory rights. Any claims for a return must be received by us by e-mail within 48 hours of delivery. We may ask you to provide photographic evidence of the product and the packaging to support your claim for a refund, failure to do so will render your claim void, as we will be unable to claim against our courier without this. If you destroy or use the goods prior to us requesting you to do so you will forfeit your right to a refund. We may at our expense, and at our sole discretion, ask you to return the goods to us, and you agree to do so on request.


3. Delivery


We will attempt to deliver items to you by your required by date where one is stated. However, you accept that delivery by a certain date is not a condition of the contract between us, and that if we deliver late you will have no right of refund or cancellation.


We cannot accept liability for chocolate products that melt in transit during hot weather.


See our Delivery page for further details about delivery times. Note: these are for guidance only and do not form part of our offer to you or part of any contract between us.


4. Acceptance of Orders and Cancellation of Orders


We reserve the right not to accept your order for any reason. Where we have accepted your order a legally binding contract is formed between us, which you may only cancel if we have not already started to make your order for you when you contact us. You may not cancel your order where work has already started on it.


We may cancel your order at any time and our maximum liability to you will be to return your payment in full.


5 Images and Designs


We own copyright in all of our images, and you may not copy, modify or re-use our images or intellectual property without our prior written consent. This includes all images on this website.


6. Descriptions


The descriptions on this website are provided in good faith and are accurate at the time of publishing. You accept that as all orders are for handmade products actual designs may vary. We reserve the right to provide substitute products where these are substantially similar to what you have ordered. Dimensions and sizes are approximate and are stated for information only and we offer no guarantee of accuracy.


7. Privacy


We will only use information you provide us with for the purposes of fulfilling your order. We will not disclose your data to any other third party unless required to do so under law.


8. Title and Risk


Title and risk in the items you purchase from us will pass to you on delivery.


9. Limitation of Liability


Other than in specific circumstances where our liability is specified and not negotiable under law, our maximum liability to you under any order shall be limited to the price of your order and we will not be liable for consequential losses that you may incur.


10. Law


The contract between shall be governed by English Law and shall be subject to the sole jurisdiction of the English Courts.